Welcome to Frost Consult - Let Us Help You Modernize Your Business
We specialize in enabling business to thrive in this digital era.
Transform your business with our tailored strategies.
Unlock Your Potential with Frost Consult
Frost Consult is where innovation meets execution. Whether you’re a growing small business or a leading financial institution, we help you simplify operations, embrace AI, and unlock new opportunities for growth. Our team takes the time to understand your goals and create practical solutions that fit your business. From optimizing processes to enabling AI, and getting more value from technology, we’re here to guide you every step of the way. With Frost Consult, transformation doesn’t have to be overwhelming—it’s a journey we take together. Contact us today to learn how we can help your business thrive.
Services
Fractional CIO/COO Consulting
Executive Management Consulting
Executive Management Consulting
Whether you're a startup or a company that is experiencing challenges with executing on your strategic goals, our Fractional CIO/COO Consulting services can provide the interim support you need. We work with you to tailor these services to fit your specific business needs,
Executive Management Consulting
Executive Management Consulting
Executive Management Consulting
Our Management Consulting services help improve your organizational structure, leadership, and management practices. We work with you to identify areas of improvement, develop a customized plan, and implement change to optimize your business.
Business Process Optimization
Our Business Process Optimization Programs help companies accelerate the process improvement needed to compete in today's digital world. We work with you to identify areas of improvement, streamline processes, utilize more of your technology investments with a lasting framework and program that lives on in your organization.
Small Business Advisory Consulting
If you are a small business that has hit the point where you know you need to operate more efficiently to grow, Frost Consult can assist. We work with you to analyze your business processes, current technology landscape and provide a path to facilitate the change you need to scale and grow.
SOme of our work
Engagement: Banking Operations Strategic Advisory
Challenge: The bank wanted to launch a business process optimization program to improve operational efficiency and better leverage existing technology.
Frost Consult’s Role:
- Defined the business process optimization program vision, governance structure, recommended team and roadmap.
- Conducted comprehensive assessments of current technology usage and operational workflows.
- Identified over 1,300 FTE hours in potential time savings through process improvements and system integrations.
- Delivered 30+ targeted process improvement recommendations in the Deposit Services area.
- Provided organizational structure recommendations to align with operational goals.
Outcome: The initiative significantly enhanced operational efficiency and laid the foundation for a sustainable process improvement culture.
Engagement: Fractional CIO/COO Services
Challenge: Executive team needed interim leadership to oversee technology and operations organization and facilitate knowledge transfer for new leader.
Frost Consult’s Role:
- Provided interim CIO leadership during the transition.
- Assessed and advised on senior technology and operations leadership.
- Developed a strategic roadmap for technology and operations.
- Rescued delayed projects, including a front-office software replacement.
- Supported executive and board-level communications, audit remediation, and regulatory interactions.
- Participated in the CIO search and facilitated knowledge transfer.
Outcome: Stabilized leadership, re-energized critical initiatives, and positioned the bank for long-term strategic execution.
Engagement: Small Business Advisory
Challenge: Trade services company was outgrowing their start-up processes, acknowledging they needed to modernize their operations.
Frost Consult’s Role:
- Performed a business operations assessment.
- Analyzed operational needs to define requirements for a CRM and servicing platform.
- Researched and proposed technology vendors and upgrades to improve efficiency and support growth.
- Led vendor evaluation, selection, and negotiation to ensure best-fit solutions.
Outcome: Delivered a budget and plan for implementation that supported their growth goals and improved employee experience.
Engagement: Digital Transformation Leadership
Challenge: The bank needed to modernize operations and drive enterprise-wide digital transformation.
Frost Consult’s Role:
- Established a Digital Transformation Office to align initiatives with the bank’s vision.
- Led cross-functional teams to digitize 140+ processes.
- Oversaw technology platform integrations to unify sales and back-office operations.
- Managed fintech partnerships, including government program integrations and new digital deposit channels.
Outcomes: Achieved over $1MM in annualized time savings contributing to a 500-basis point improvement in efficiency ratio; Reduced service turnaround times from days to minutes.
Engagement: Fractional CIO Services
Challenge: Established foundational IT governance and risk management for a growing fintech startup.
Frost Consult’s Role:
- Developed IT/IS program documentation, business continuity, and incident response policies.
- Conducted vendor risk assessments and implemented ongoing risk review processes.
- Acted as strategic technology advisor in investor due diligence and governance meetings.
Outcome: Enabled the startup to meet regulatory expectations and investor scrutiny, while building a scalable technology governance framework.
Engagement: Workflow Case Redesign
Challenge: Company was experiencing lower than expected adoption of Salesforce cases.
Frost Consult’s Role:
- Partnered with technology and operations teams to redesign Salesforce workflows.
- Designed intuitive, dynamic user flows to improve usability and adoption.
- Delivered a reusable design methodology to enable internal teams to continue optimizing independently.
Outcome: Achieved increased enterprise-wide adoption of Salesforce, improving case management efficiency and end user satisfaction.
Engagement: Salesforce Strategic Enablement Program
Challenge: The bank was looking to leverage more of their Salesforce investment to support their sales teams and daily operations to support embedded banking business model
Frost Consult’s Role:
- Assessed business needs and aligned Salesforce capabilities with strategic goals.
- Developed a comprehensive roadmap, staffing plan, and budget to support implementation.
Outcome: Positioned the bank to fully leverage Salesforce for sales enablement and operational efficiency.
Engagement: Strategic Advisory for Credit Policy Implementation
Challenge: The bank needed to scale its credit operations in preparation for growth through acquisitions.
Frost Consult’s Role:
- Advised on the implementation of a new credit policy and approval workflow in nCino.
- Supported implementation teams with banking/credit team best practices.
Outcome: Delivered a scalable credit operations framework, supporting the bank’s acquisition strategy.
SOME OF Our Clients
About Frost Consult
Our Mission
Our Approach
Our Mission
At Frost Consult, our mission is to help companies operate more efficiently by catalyzing change in the organization and empowering our clients to achieve their business goals. We leverage cutting-edge strategies to streamline operations, ultimately enhancing the overall customer experience and garnering more value from your investments in digital platforms.
Our Team
Our Approach
Our Mission
Our Founder and CEO, Jennifer Frost, has spent over 25 years in financial services, serving in executive leadership roles such as CAO and CIO, leading companies through transformations that helped them adapt to the dynamic digital landscape. Our team consists of experienced consultants using their expertise to deliver innovative solutions to our clients.
Our Approach
Our Approach
Our Approach
We believe in a collaborative approach, where we work closely with our clients to understand their needs and develop solutions together. Through meticulous analysis and innovative approaches, we guide our clients towards operational excellence, ensuring they stay ahead in this dynamic digital landscape we live in today.